Their service was absolutely outstanding - second to none
Richard is a friendly professional guy who was always keeping me up to date on the timings and costs of my WOF. In comparison to other mechanics I have used Richard had a great personality and was very approachable. He is a credit to Pitstop and I will definitely use and recommend him.
Car ready when expected, friendly approach
The service at PitStop Newmarket is outstanding. The team is always happy to help and nothing is a problem. Always my first port of call when my car is in trouble!
Friendly team, courtesy car
I liked their ability to take me at short notice. I also enjoyed the thorough and friendly service
I called ahead for my WOF and was able to bring my car down that same day. They took it straight inside and briefly looked it over, talking me through what they were doing. I was told what to expect in terms of how long it would take, and they delivered as scheduled. Before work was completed they called with the cost and emailed an itemized quote so I had a chance to approve the work being done. This is my first car and first time getting a WOF done so I wasn't sure what to expect and had heard a few horror stories from friends. But Pit Stop made it really easy, thank you!
Initial contact was friendly, helpful and understanding of the problem. Quickly gave an accurate estimate for the work, and was flexible in timing to meet my schedule. Texted when work complete and provided detailed invoice for work done. Flattered when necessary.
I liked the great customer service care
Friendly and efficient service
I've always received a friendly reception here, good honest advice and prompt phone calls.
Richard was great and very helpful.
Friendly and helpful service
They were really friendly and helpful. I knew my car needed some minor repairs before I took it in, and they got those done at the same time as my service for a lot cheaper than I was expecting, which was great. They also rang me to let me know about some other repairs that were needed, which I will be getting done this week, which I really appreciate cos I would much rather fix things before my car breaks down, than afterwards!
Friendly service and easy fix for the car problems
Very friendly service and was kept informed of what was needed over and above the service.
Friendly attitude - explained my options without the oppressive sales routine for peripheral extras. Work undertaken to time and budget. It was only rear brake replacements but as mechanical purchases are based so much on trust I'll certainly provide them with an opportunity of return business.