We had care troubles whilst visiting family in Napier. The guy at Pitstop in Hastings was soooo helpful. He checked my car out and found the problem but wasn't able to do the work because he was fully booked but referred me to another mechanic.
The exceptional customer service. Brent was very accommodating and went the extra mile. His telephone manner was excellent. The vehicle was booked in for a service and we were very impressed with the professional and efficiency of all the staff. I would not hesitate to do business with this particular branch in the future. Top marks 10 out of 10. Thanks everyone for making this a very pleasant experience . :):)
- Williams Family
Awesome friendly service and car repaired before time stated which was great considering the weather :)
Awesome, fast and friendly service.. AAA+++ will definitely make this place a regular with my car
Courteous, knowledgeable resulting in sorting my vehicle problem allowing me to continue my journey to Gisborne.
Staff are always friendly and straight up.
I love the efficiency, Cathy was able to give me a price on the job before they even started...so no nasty surprises when I picked up my car. Staff are great!
Nice and friendly,helpful car promptly fixed.
Friendly welcome, phone call update, recommended urgent work that needed doing and being able to do that work same day. Completed on time and ready to collect. Liked knowing how much the service would cost ahead of time, and what it would cover. And liked having the different options available.
Very informative in regards to what will need to be fixed before next warrant
Quick and helpful service without an appointment.
Friendly,efficient service. Prompt and professional with good explanation of technical issues. Price competitive. Vehicle well presented on completion of service.
Outstanding personalised service. Great suggestions made regarding getting new sound system. Use of courtesy car. Fantastic communication about what was happening with parts availability.
They did their best to get the vehicle back on the road the same day, but without success due to the fault being major. They then kept me informed of progress, and the difficulty in procuring parts as it is an old model of vehicle.
Fast service and they dropped me off at work.
Terrific friendly service, really went out of their way to be helpful. Prompt and professional approach.
Quick service, easy to book in, deliver me to work.
I liked the friendly staff
Good communication, let me know about additional work needed, and what had to be done immediately, and what could wait.
Friendly service. Knowledgable staff.
Friendly. Able to fit us in when it was conveinient for us, and at short notice - as this is a business vehicle.
Service was excellent
Friendly staff, I always feel welcome
Prompt friendly customer service. Explanation of problem diagnosis very good. Overall presentation of workshop and staff appears to be very professional. Competitive pricing.
Good service friendly helpful staff
Pleasant efficient service. Feels reliable and honest.
Polite service. Car ready on time System test proved negative - staff contacted me and gave me a price for repair - job done with no inconvenience to me. Text advising me the car's warrant was due.
The friendly staff and the service of dropping me to work and ringing me first to give the quote for the work. Also for ringing me to let me know that the work has been done. Kathy and Brent are always very lovely and honest and their service is always not an issue!
Personalized and quick service
The friendly service. We had to re schedule twice and they were very accommodating. They took the car back to VTNZ across from them and then when it had passed it's warrant brought it back!!! That to me is amazing!!
The people who run Hastings Pit Stop are honest and efficient and as a woman who knows very little I don't feel either intimidated or ripped off as I have at other garages.
I called on the Tuesday as we were heading to Taupo on the Friday and I knew I had issues with the brakes. Checked in on Wednesday to see what was needed, they confirmed availability of parts and were able to fit me in the next day. Job done and a safe trip to Taupo...
The service was well done and efficient, which included having to make a part for the vehicle, (a 1985 vintage). The staff are friendly and explain what needs to be done and how it will be carried out.
The service provided by Kathy was great. She was able to drop me to work and when I picked my vehicle up they explained what they had done and what it would cost to do any thing additional. They provide very good customer service.
Excellent ,quick and efficient service . Good product knowledge and able to offer informed and helpful advice when requested.